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IT MANAGEMENT SERVICES

You Take Care of Your Business – We’ll Take Care of Your Tech

Since 2001, DEVsource has been helping businesses in Kentucky and Tennessee with fast support, honest advice, and the expertise they need to grow.

5.0 220 reviews

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25 Tech Tips for 25 Years of DEVsource

To mark our 25th anniversary, we’re sharing 25 of our most useful tech tips, one for every year we’ve been in your corner. Whether you’re a seasoned IT pro or someone who just wants their workday to run a little smoother, these are the kind of straightforward, real-world tips that make a genuine difference.
Browse The 25 Tech Tips!

Why Choose DEVsource Technology Solutions?

Supporting our Clients with Exceptional Service Delivery

5minutes

Average Help Desk Response Time

5.0

Google Rating
– 219 Reviews

9.89/10

Score on BizRatings
9,158 Reviews

25

Years In Business
(est. 2001)

What Our Clients Say

Five Stars

This group is always very professional and responds to calls very promptly. It is such a peace of mind to have them available. Thank you.

Terry L.
Five Stars

I appreciate the team effort. Options were discussed, and the solution implemented fit our needs perfectly.

Michael F.
Five Stars

Hugh and Chris have demonstrated their IT expertise in diagnosing and seeking solutions to many complex computer problems that I have experienced. They have always been accessible and courteous in the process of determining a resolution.

Marty B.
Five Stars

Quick and helpful with my issue and talked me through how to further troubleshoot should the issue occur again.

Joey P.
Five Stars

We have been working with DEVsource for a couple of months. Response time and service have been great. In particular, Chip has been great receiving and fielding calls, while Hugh has been very responsive and professional, quickly handling issues!

Michael P.
Five Stars

Prompt, polite and efficient! Always fixes our problems!!

Denise W.
Five Stars

Fast, efficient, courteous and professional. What more can I say? They are simply the best.

Mark M.
Five Stars

Excellent, quick, and efficient! New phones within a couple of days…greatly appreciated! Thanks guys!

Kelly O.
Five Stars

Peter was delightful! He was patient with our new Chairperson, and walked them through all they needed. He was also timely, that was very helpful to us. I would recommend DEVsource to anyone and everyone.

Dora E.
Five Stars

Thank you for setting us up for remote access! We can always count on you guys to fix things so we can optimize our systems!

Kerri C.

    Technology Should Be More Help Than Hassle

    Ready to find out how DEVsource can simplify your IT, lock down your security, and help your team adopt AI the right way?
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    DEVsource Frequently Asked Questions

    What does DEVsource Technology Solutions do?
    DEVsource Technology Solutions has been helping businesses with their technology since 2001. We provide managed IT, co-managed IT, cybersecurity and compliance, VoIP phone systems, and web design services (among other things) for small and mid-sized businesses. The fact is, most business owners didn’t get into business to manage servers. We take that load off their shoulders so they can focus on what they do best.
    What are managed IT services?
    Managed IT services give your business a complete IT department for one predictable monthly price. At DEVsource, we monitor, maintain, secure, and support your technology (help desk, network management, cybersecurity, backup and recovery, etc.) so your team can stay focused on your customers. Think of it as having your own IT staff, without the headaches of hiring, training, and retaining one.
    What is the difference between managed IT and co-managed IT?
    With managed IT, DEVsource acts as your full IT department. Co-managed IT is for organizations that already have internal IT staff but need more horsepower. We fill the gaps by handling help desk overflow, supporting projects, providing security planning, and covering vacations, sick days, and after-hours needs. Good IT people are notoriously difficult to find and keep, and we’re glad to stand alongside the ones you have.
    How much do DEVsource’s managed IT services cost?
    DEVsource uses flat-rate monthly pricing, so you’re never nickel-and-dimed with surprise hourly charges. Our plans range from Business Essentials (unlimited remote support plus the DEVsource Security Stack) to Complete Care (which adds onsite support, breach and malware protection, and backup) and Ultimate Care (which adds project work). After a short consultation, we’ll give you a budgetary estimate based on your actual environment.
    How fast does DEVsource respond to support requests?
    Our average help desk response time is about 5 minutes. A dedicated Service Coordinator reviews every request and routes it to the right technician, and your users can track or update their tickets by email or through our client portal. When something breaks, we want to know as quickly as possible, so we can get to work on the fix as soon as possible.
    What cybersecurity services does DEVsource provide?
    DEVsource provides layered cybersecurity that includes endpoint protection, firewall management, MFA (multi-factor authentication), dark web monitoring, threat detection, and employee security awareness training. Our 24/7/365 security operations team uses real human analysts, not just automated tools, to review threat alerts. Cybersecurity is a journey, not a destination, and your protection should evolve as the threats do.
    Does DEVsource help with compliance requirements like HIPAA or PCI?
    Yes. DEVsource supports businesses that must meet regulatory requirements, including HIPAA (Health Insurance Portability and Accountability Act) compliance for healthcare and dental practices and PCI (Payment Card Industry) compliance for businesses that handle credit cards. We also provide security assessments and vulnerability testing to help identify gaps before someone else finds them.
    Does DEVsource offer VoIP phone systems and web design?
    Yes. DEVsource installs and supports VoIP (Voice over Internet Protocol) business phone systems with desktop and mobile access, remote work support, CRM integrations, and HD voice quality. We also design modern, mobile-friendly websites built to be found and trusted, with SEO-ready structure and readiness for AI-driven search.
    What size businesses does DEVsource work with?
    DEVsource works best with small and mid-sized businesses, growing companies, and larger organizations that need co-managed IT support. Our clients span financial services, professional services, healthcare, consulting, etc. In the interest of honesty, we are not the right fit for home offices, hourly-only break/fix support, or retail point-of-sale environments. We’d rather tell you that up front than disappoint you later.
    What is the contract length for DEVsource IT support?
    DEVsource’s standard managed IT agreement is 12 months, and we offer discounts for longer terms. There is no obligation whatsoever after the initial consultation call, and we won’t pressure you with deadlines. We know you have a business to run.
    How do I get started with DEVsource?
    Start by scheduling a free 30-minute consultation. From there, DEVsource follows a five-step process: an initial conversation about your challenges, a technical deep dive into your environment, solution design, a proposal review with your decision-makers, and finally onboarding and implementation. If you define the problem correctly, you’re most of the way to the solution.

    From The DEVsource Blog

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