Co-Managed IT

Co-Managed IT Services Multiply Your Advantages

Co-managed IT is a support model where DEVsource works alongside your existing in-house IT staff (rather than replacing them) to fill skill gaps, handle overflow tickets, cover vacations and off-hours, and take on projects your team doesn’t have time for. It’s built for businesses that have an internal IT person or team but need extra hands, broader expertise, or 24/7 coverage.

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Bridging Your Resource Gaps

Is your in-house IT team overwhelmed?

Your team is probably busy fighting day-to-day user support fires, supporting important internal business systems and still trying to keep up with everchanging technologies. We have an entire team of highly trained and friendly technicians that can help.

Is the list of tech projects growing instead of being checked off?

Businesses are evolving and so are the IT needs of your business. There may be multiple infrastructure updates needed, remote offices to deploy and support, major migrations to cloud solutions meanwhile you’re trying to also handle day-to-day user support. Lean on a team like DEVsource to help with any or all of these.

Are new and different tech approaches beyond your IT department’s skill set?

In today’s IT environment no one technician can be a master of everything. Keeping a team of trained and specialized technicians can be difficult and expensive. It’s our business to hire, train and retain technicians who dedicate time to learning and implementing cutting-edge solutions.

Do you worry about covering your IT staff’s vacation time or off hours?

One of the aspects of working with us that our Co-Managed IT clients love is that one of our technicians is always waiting to respond to issues that may come up in your business. When you have an entire team of technicians standing by you can alleviate any stress you may feel about your staff taking vacation time, sick time and coverage outside normal business hours.

When IT Takes a Village

Security & Compliance

With ever-changing cyber threats, required industry-specific regulations and other compliance requirements, it can be overwhelming for your IT staff to keep up while still providing the support your users require. Let us help!

Shifting IT Environments

Work IT environments are more complex than ever with many employees working from home or in different environments. We can help your IT staff handle complex support scenarios.

New Technologies

Your IT staff stays busy helping users with their computers, phones and business IT issues. New advances in software and services come fast and require in-depth knowledge and training. We can help your team learn about and implement these new solutions.

What Our Clients Say

This group is always very professional and responds to calls very promptly. It is such a peace of mind to have them available. Thank you.

Terry L.

I appreciate the team effort. Options were discussed, and the solution implemented fit our needs perfectly.

Michael F.

Hugh and Chris have demonstrated their IT expertise in diagnosing and seeking solutions to many complex computer problems that I have experienced. They have always been accessible and courteous in the process of determining a resolution.

Marty B.

Quick and helpful with my issue and talked me through how to further troubleshoot should the issue occur again.

Joey P.

We have been working with DEVsource for a couple of months. Response time and service have been great. In particular, Chip has been great receiving and fielding calls, while Hugh has been very responsive and professional, quickly handling issues!

Michael P.

Prompt, polite and efficient! Always fixes our problems!!

Denise W.

Fast, efficient, courteous and professional. What more can I say? They are simply the best.

Mark M.

Excellent, quick, and efficient! New phones within a couple of days…greatly appreciated! Thanks guys!

Kelly O.

Peter was delightful! He was patient with our new Chairperson, and walked them through all they needed. He was also timely, that was very helpful to us. I would recommend DEVsource to anyone and everyone.

Dora E.

Thank you for setting us up for remote access! We can always count on you guys to fix things so we can optimize our systems!

Kerri C.

Your IT Pros Deserve Support

Help Desk

Prefer your team to handle IT projects and advanced tasks? Let us handle the day-to-day user support for your team. We’ll work closely with you to implement a process that is easy and effective for your users.

IT Architecture Reviews

Worried that your IT infrastructure isn’t what it could be? Maybe you’ve not been able to allocate the time to plan upgrades and solutions. Our experts can do detailed reviews and help you plan upgrades and replacement solutions.

Project Management

Your team may be completely busy with day-to-day support of your users and line-of-business applications. They may not have enough time to develop project solutions and/or implement them. Our team can assist with solution design and implementation.

Security Planning & Monitoring

We all know how challenging the IT security landscape has become. We have many years of in-depth knowledge of how to best protect your business IT environment. We can help you team evaluate, select and implement modern IT security solutions.

Scalable Resources

Hiring more internal IT staff in this market is difficult and expensive. We can augment your staff with proven IT resources you need for the tasks that you require.

Co-Managed IT Frequently Asked Questions

Will co-managed IT replace our internal IT staff?

No. DEVsource’s co-managed IT works alongside your existing IT person or team, not in place of them. Our job is to fill skill gaps, handle overflow, and take on work your team doesn’t have time for. The fact is, your IT people are a tremendous asset, and our goal is to make them more effective.

What can DEVsource take off our IT team’s plate?

DEVsource can handle day-to-day help desk support, IT architecture reviews, project design and implementation, security planning and monitoring, and staff augmentation for specific tasks (cloud migrations, remote office deployments, etc.). You decide which pieces we own and which stay with your team.

Can DEVsource cover our IT staff’s vacations, sick days, and after-hours needs?

Yes. With an entire team of DEVsource technicians standing by, there is always someone ready to respond when issues come up. Your IT staff can take a vacation without worrying about what’s breaking back at the office. (They may still check their email. We can’t fix that part.)

Can DEVsource handle help desk so our team can focus on projects?

Yes, and this is one of the most common ways clients use co-managed IT. DEVsource takes over day-to-day user support, and we work closely with you to build a request process that is simple for your users. Your internal team is then free to focus on projects, line-of-business applications, and advanced work.

What is an IT architecture review?

An IT architecture review is a detailed look at your infrastructure (servers, networking, cloud services, security, etc.) to identify weaknesses, aging equipment, and opportunities for improvement. DEVsource’s experts review your environment and help you plan upgrades and replacements. Many IT teams know they need this but never get the time to do it.

Is co-managed IT a good fit for larger companies?

Yes. Co-managed IT has become a strong pillar of DEVsource’s business because many larger organizations have IT departments stretched thin by staffing shortages or the difficulty of hiring and keeping qualified people. Rather than hiring one more person, you gain access to an entire team with a broad range of specialized skills.