Join Our Team!

GENERAL SUMMARY:

DEVsource Technology Solutions is looking for an experienced and driven sales leader to step into the role of Head of Growth, focused entirely on expanding our presence in Clarksville, Tennessee.

This is a hands-on leadership position. We’re not looking for someone to manage a system – we’re looking for someone to help us build it. You’ll be the person who transforms founder-led sales into a modern, structured growth engine. From the first handshake to the signed contract – and the process behind it – you’ll shape how we grow.

About the Role

We’ve built a strong reputation over the years. Our team is known for being responsive, reliable, and genuinely helpful – but when it comes to growth? We know we can do more. That’s where you come in.

As Head of Growth, you’ll:

• Lead our sales and marketing efforts in the Clarksville area, with a focus on generating new business.
• Create and implement a repeatable, scalable sales process – including CRM workflows, reporting, compensation plans, and playbooks.
• Be a player-coach: start by closing deals yourself, then build and lead a small but capable team.
• Run cross-functional growth initiatives that involve account management, marketing, and service delivery.
• Work directly with the CEO to shape and execute overall strategy.

This isn’t a position where you wait for leads to come in. It’s one where you’ll help define what a lead even is – and how we go after it.

Who We’re Looking For

This role is a great fit for someone who:

• Has experience selling B2B services, ideally in the MSP or IT services space.
• Understands how to build and manage a modern sales process from the ground up.
• Can switch between tactical and strategic – writing follow-ups in the morning and planning quarterly campaigns in the afternoon.
• Is comfortable owning a region and making smart decisions independently.
• Lives in or near Clarksville, TN – local market familiarity is key, and this is not a remote role.

Why DEVsource?

We’re not a startup, but we still act like builders. We’re established enough to be stable, but flexible enough to move quickly. You won’t be bogged down by red tape – we prefer clear priorities, quick pivots, and long-term thinking.

As part of a larger family of independently-operated IT firms under the Lyra Technology Group umbrella, you’ll also have access to a community of sales leaders across the country. Think of it as having a peer group of high-performing operators who are tackling the same challenges you are – without the bureaucracy.

We’re looking for someone who’s motivated by results, energized by challenge, and ready to make a real impact in a growing market.

GENERAL SUMMARY:

DEVsource Technology Solutions is seeking a Technical Account Manager. The Technical Account Manager is responsible for nurturing long-term client relationships, ensuring high levels of satisfaction and engagement, and addressing any technical challenges that clients face. The role involves understanding clients’ business needs, recommending IT solutions, and assisting clients with technology planning to enhance their business operations.

Essential Duties and Responsibilities:

• Ensure ongoing client retention by proactively communicating and addressing client needs and concerns.
• Evaluate client needs and recommend appropriate IT solutions to solve challenges and support business objectives.
• Maintain consistent contact with clients through emails, phone calls, and face-to-face meetings.
• Respond to and resolve client concerns promptly, ensuring satisfaction and timely resolution.
• Assist clients in aligning their IT planning and budgets with their business goals and needs.
• Measure and track client satisfaction, ensuring that services meet or exceed client expectations.
• Assist clients with the sale of products, including hardware, software, licenses, and service renewals.
• Help onboard new clients by guiding them through discovery, standardization, and stabilization processes.
• Participate in client events such as informational briefings to foster relationships and engagement.
• Review invoices for accuracy and client agreements for improvements or opportunities.
• Act as an escalation point for service-related issues and collections, resolving complex concerns.
• Contribute to the development of SOPs for client services and ensure smooth operations.
• Keep up-to-date client documentation and track all work performed, including issues, tasks, and follow-ups.
• Participate in departmental meetings and team huddles to maintain communication and alignment.
• Travel to client sites as needed to support and strengthen client relationships.

Our Ideal Technical Account Manager Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 5+ years of experience in a service-based business, preferably with small to mid-sized companies. Experience with Managed Services Providers (MSPs) is highly preferred.
• Strong understanding of IT infrastructure, networking, and technology needs for small to mid-sized businesses.
• Experience with remote monitoring and management software, ticketing systems, and quoting systems.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Exemplify DEVsource Technology Solution’s core values, including integrity, teamwork, and a growth mindset.
• Demonstrated consultative abilities to assess client needs and solve complex challenges.
• Strong communication skills with the ability to explain technical concepts to non-technical clients.
• Ability to handle multiple tasks, meet deadlines, and manage client relationships under pressure.
• Ability to maintain confidentiality and manage sensitive client and company information.
• A collaborative team player with the ability to work seamlessly within client service strategies.
• Strong judgment and decision-making skills, with the ability to work independently.

In-Office Position – Murray, KY

The Support Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, printers, networks, and vendor specific hardware and software. The technician will also provide software training, as needed, for client users.

Essential Duties and Responsibilities:

• Software training and support for client end users in Triage support
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support: VPN, Terminal Services, etc.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• System documentation maintenance and review in ConnectWise and Hudu.
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Provides on-site installation and technical support as required by situation.