• Voice over Internet Protocol (VoIP) converts voice into digital data for internet calls, offering cost savings, scalability, advanced features, and
  integration with other business tools.
• VoIP systems can be hosted, on-premises, or hybrid. Key components include IP phones, VoIP adapters, gateways, session border controllers, and call management software.
• Choose a VoIP provider by assessing your needs, comparing options, and ensuring integration with existing tools. Implement the system with careful planning, staff training, and ongoing monitoring to optimize performance and address issues like call quality and security.

Gone are the days of tangled cables and high telephone bills from traditional landline systems. Voice over Internet Protocol (VoIP) has emerged as a modern solution, turning your internet connection into a versatile communication tool.

Continue reading to learn how VoIP can improve your business communication.

Understanding VoIP

Voice over Internet Protocol is a technology that enables voice communication via the Internet. Unlike traditional phone systems that use analog signals, VoIP converts voice into digital data packets and transmits them online. This method can significantly reduce communication costs and offer a range of features not available with conventional systems.

The Benefits of VoIP for Businesses

VoIP is a smart choice for your business. Here’s why it’s worth considering:

• Cost Savings: VoIP systems often have lower setup and maintenance costs compared to traditional phone systems. Long-distance and international calls are typically cheaper or even free.
• Scalability: VoIP systems scale easily with your business, allowing you to add or remove lines with minimal additional costs. This flexibility is perfect for businesses with growth or seasonal
  fluctuations.
• Advanced Features: VoIP systems offer features like voicemail-to-email, call forwarding, call recording, auto-attendants, and video conferencing to streamline communication and improve customer service.
• Mobility: With VoIP, employees can make and receive calls from anywhere with an internet connection. This is especially beneficial for remote workers and businesses with multiple locations, as it ensures seamless communication.
• Integration with Other Tools: VoIP systems often integrate with other business tools, such as Customer Relationship Management (CRM) systems and productivity software. This integration can enhance workflow efficiency and provide better insights into customer interactions.

Types of VoIP Systems

Different VoIP systems cater to various needs. Here’s a breakdown of the main types:

Hosted VoIP

Also known as cloud-based VoIP, this system is managed by a third-party provider. Businesses rent the service, and the provider handles all maintenance and updates. Hosted VoIP is ideal for small to medium-sized businesses looking for a hassle-free solution.

On-Premises VoIP

With an on-premises system, the VoIP hardware and software are installed and maintained on-site. This option provides more control over the system but requires a higher upfront investment and ongoing maintenance.

Hybrid VoIP

This system combines elements of both hosted and on-premises VoIP solutions. It allows businesses to enjoy the benefits of cloud-based services while retaining some control over their communication infrastructure.

Key Components of a VoIP System

To implement VoIP effectively, you need to know the key components. Here’s what you should consider:

IP Phones

These are specialized phones designed to work with VoIP systems. They connect directly to the internet or your network and offer features such as high-definition voice quality and integration with other business applications.

VoIP Adapter

For businesses using traditional analog phones, a VoIP adapter (or Analog Telephone Adapter, ATA) converts analog signals into digital data that can be transmitted over the internet.

VoIP Gateway

This connects your VoIP system to the Public Switched Telephone Network (PSTN), allowing you to make and receive calls to and from traditional phone lines.

Session Border Controller (SBC)

An SBC manages and secures VoIP traffic between your network and the internet. It safeguards against cyber threats while maintaining excellent voice communication quality.

Software and Applications

Many VoIP systems come with software applications for managing calls, configuring settings, and accessing advanced features. These applications can be installed on desktops, laptops, or mobile devices.

How to Choose a VoIP Provider

Selecting the right VoIP provider can make a big difference. Here’s how to find the best fit:

Assess Your Needs

Before selecting a VoIP provider, evaluate your business’s communication needs. Consider factors such as the number of users, required features, and your budget. This assessment will help you choose a provider that meets your specific requirements.

Compare Providers

Research different VoIP providers and compare their offerings. Look for providers that offer scalable solutions, reliable customer support, and competitive pricing. Read reviews and ask for recommendations from other businesses in your industry.

Check for Integration

Ensure that the VoIP system integrates well with your existing business tools. Integrating with CRM systems, email platforms, and collaboration tools can streamline your workflow and boost efficiency.

Evaluate Quality of Service

Test the call quality and reliability of the VoIP service. Many providers offer trial periods or demo versions of their services. Use these opportunities to assess the performance and make sure it meets your expectations.

Implementing VoIP in Your Business

Successful VoIP implementation requires careful planning. Here’s a guide to get you started:

Transform your business communication with VoIP phone systems from DEVsource Technology Solutions. Stay ahead of the future of telephony—\book a web consultation today!

Imagine having an assistant by your side that never gets tired, never misses a detail, and can help with everything from drafting emails to organizing meetings.

Sounds great, right?

Well, that’s what Microsoft Copilot is. It’s a smart, AI-driven tool built into the Microsoft apps you already use, like Word, Excel, and Teams. It’s designed to handle time-consuming tasks that slow your team down.

But how exactly does it work, and why should you care?

In simple terms, Copilot is AI embedded into the Microsoft Office suite. It’s always there to assist you, whether you’re typing up a report, analyzing data in Excel, or even planning your next big meeting. And the best part is, you don’t need to be tech-savvy to use it. If you can use Word, you can use Copilot.

So, how can it make a difference in your business?

First off, one of the most exciting things about Copilot is that it’s seamlessly integrated into the software you already know. There’s no need for complicated installations or training sessions. And because it’s built into Microsoft 365, your team can jump right in with minimal disruption. It works across devices too, so whether you’re in the office or travelling, Copilot is always there.

One area where Copilot really shines is how it simplifies your daily grind. Think about how much time gets wasted on things like sorting through emails or organizing meetings. We’ve all been there, spending way too long combing through endless email chains or trying to figure out who said what in a meeting.

Copilot tackles this for you. It can summarize long email threads and even suggest responses, so you can get back to what really matters. It’s like having someone do all the heavy lifting while you focus on the more important tasks.

Speaking of meetings, Copilot is a big help when it comes to collaboration. Let’s say you’re wrapping up a Teams call. Instead of manually taking notes or worrying about missing key action items, Copilot will summarize the entire meeting for you, highlighting decisions and tasks. It listens in, captures the key points, and even helps you plan the next steps.

But Copilot isn’t just about cutting down on admin work, it’s also a creativity booster. You know that moment where you stare at a blank document, unsure how to start? Whether it’s drafting a client proposal or putting together a presentation, sometimes the hardest part is getting the ball rolling.

That’s where Copilot comes in. Give it a few prompts, and it’ll generate a first draft or outline to get you started. You don’t have to be a creative genius to produce something great. Copilot takes care of that early-stage work, freeing you up to fine-tune and add your personal touch.

All this leads to a more productive, efficient, and creative workplace. That’s what makes Microsoft Copilot such a powerful tool. It not only takes care of the little things but also helps you unlock your team’s full potential.

Want to find out what Copilot could do for your business? We can help, get in touch.

With the end of support for Windows 10 just over a year away, many business owners are starting to wonder why they haven’t upgraded to Windows 11 yet. Are you one of them?

Research shows that most businesses could make the switch, but a surprising number are still holding back. This despite the upgrade being free and easy.

A recent survey of more than 750,000 Windows 10 systems found that 88% are on hardware that’s fully capable of moving to Windows 11.

Yet, 82% of businesses haven’t taken the plunge.

This is worrying, especially with the clock ticking down to the deadline in October 2025. After then, Windows 10 won’t get any more free updates, including all-important security patches. That could leave your business exposed to risks.

So, what’s the hold-up? For many, it’s the fear of disrupting business operations. Upgrading an entire business’s operating system might sound like a hassle, with concerns about downtime or technical headaches.

But the truth is, upgrading to Windows 11 can be a lot easier than you think, especially with expert assistance (contact us if we can help you with this).

And there’s more to it than just avoiding the risks of sticking with an outdated system. Windows 11 comes with so many benefits:

• Better security to keep your business safe from modern threats
• Improved performance to boost productivity
• And a sleek, intuitive interface that makes work easier for your team

Plus, if you are using newer hardware, Windows 11 will let you make the most of it.

The upgrade from Windows 10 to 11 is free if your devices meet the requirements.

With so many advantages and the deadline fast approaching, there’s no reason to wait.

We help make all upgrades as easy as possible. Let’s jump on a call and we’ll tell you about our extensive preparation, when we schedule upgrades, how we train your team – and answer all your questions.

Our goal is to get you up and running on Windows 11 without disrupting your daily operations. Let’s talk.

If you’ve ever had the misfortune of seeing the dreaded Blue Screen of Death (BSOD) on your computer, you know just how frustrating it can be. It’s that moment when your screen turns an ominous shade of blue, and you’re left wondering what went wrong and how much work you’ve just lost.

For businesses, these crashes are more than just annoying – they can be disruptive and cost money.

Recent research highlights just how common BSODs have become, with one in 200 devices crashing under normal use. And it gets worse. During the recent CrowdStrike outage, that number shot up to one in ten devices.

While the tech industry seems to be hit the hardest, with more than 15% of devices affected monthly, even sectors like healthcare and retail, which are less prone to these crashes, still get about 8-10% of devices displaying the dreaded blue screen.

So, what’s causing all these crashes? And more importantly, how can you reduce the risk of them happening in your business?

The good news is that about half of these incidents are avoidable.

The bad news is that many businesses simply don’t have the tools or strategies in place to prevent them.

One of the key takeaways from the study is that many BSODs are linked to a few common issues. Problematic hardware, poorly managed Windows updates, and misconfigured drivers for things like graphics cards, networks, and audio systems are among the top culprits.

When these aren’t working properly, it can lead to system instability, which often manifests as a BSOD.

For business owners, this means taking a proactive approach to IT management is crucial.

Instead of waiting for something to go wrong and then scrambling to fix it, businesses should focus on identifying potential problem areas before they lead to a crash. By monitoring the health of your devices and making sure that updates and drivers are properly managed, you can significantly reduce the likelihood of BSODs disrupting your operations.

The research suggests that with the right preventative measures, businesses could cut the number of BSOD incidents in half, reducing the occurrence to about one in 400 devices. This not only minimizes downtime but also frees up your IT team to focus on more strategic tasks rather than constantly putting out fires.

Unfortunately, many businesses lack the necessary tools to identify these risks early on. In fact, most companies don’t even know which of their devices are at risk right now, let alone which ones might crash in the future.

To move from a reactive approach to a proactive one, invest in tools that can provide insights into your IT systems. These tools allow you to make data-driven decisions, which can reduce costs, relieve employee stress, and ultimately increase productivity.

Better still, get experts to do it for you. Our approach is proactive IT management. This prevents problems before they can interrupt your work.

Let us keep your business crash-free. Get in touch.

Microsoft recently announced that all Azure sign-ins will soon require multi-factor authentication (MFA) to boost security. Even if you don’t use Azure, a cloud computing platform, this is something you should pay attention to. Because MFA is one of the simplest and most effective ways to protect your digital assets.

What is multi-factor authentication? Think of it like adding an extra security measure to the door of your business.

Normally, you log into your accounts with just a password. But passwords aren’t as safe as they used to be; cyber criminals are good at cracking them. MFA adds another layer of security. It’s like saying, “OK, you have the key, but I’m going to need to see some ID too.”

After entering your password, you’re asked to verify your identity a second time. This could be a code sent to your phone, a fingerprint scan, or a quick tap on an app like Microsoft Authenticator. It’s an extra step, but an important one. Even if someone manages to steal your password, they’d still need this second form of verification to get into your account. That’s a massive roadblock.

Yes, adding another step to your sign-in process might sound like a hassle. But the reality is, it’s a small inconvenience that can save you a lot of trouble down the road. Imagine the fallout if someone gained access to your sensitive business information. The cost of a breach, in terms of both money and reputation, is much higher than the few extra seconds it takes to use MFA.

There are a few different ways to set up MFA. Some people prefer getting a one-time passcode via text message, while others like the convenience of a push notification on their phone. Biometric options, like fingerprints or facial recognition, are also becoming more common. And for those who want something extra secure, there are physical security keys that plug into your computer.

Microsoft’s push for MFA with Azure is just the tip of the iceberg. The truth is this kind of security measure is a business security basic.

Need help setting this up and making it easy for your business? It’s what we do. Get in touch.

If you’re like most people, you probably find system updates a hassle. They take ages and those big downloads eat up precious bandwidth and storage.

Good news then: Microsoft is about to make your life a whole lot easier with the upcoming Windows 11 24H2 update.

It’s introducing something called ‘checkpoint cumulative updates.’ That might sound a bit technical, but don’t worry – it’s simple and very beneficial.

Normally, Windows gets its updates every month. These are known as cumulative updates, which bundle all the latest fixes and enhancements together. These bundles can be large and take a while to download and install.

The new checkpoint cumulative updates change this process. Instead of downloading a big update every time, your system will now receive smaller updates more frequently. These are tweaks to the last major update or checkpoint.

So, what does this mean for your business? It’s great news… you’ll spend less time waiting for updates to finish so you can get back to work.

And, if you have a limited internet connection, smaller updates are a blessing. They use less bandwidth, so less chance of interrupting someone else’s video call.

The best part? All of this happens automatically through Windows Update. You don’t need to do anything differently. Your system will keep running smoothly, with most updates happening in the background. This seamless experience ensures that your work is not interrupted.

This isn’t the first time Microsoft has streamlined updates. When Windows 11 was first launched, Microsoft used new compression technology to reduce the size of updates by 40%. With the 24H2 update, they’re taking it a step further to ensure that your experience is even more efficient.

It’s also worth noting that while this new update system will be standard for Windows 11 and the upcoming Windows Server 2025, it’s less likely to be implemented for Windows 10, as that version is nearing its end of life. This means there’s even more incentive to upgrade your business to Windows 11 if you haven’t already.

Want to migrate to Windows 11 with zero hassle? We’re the people to talk to.

There’s an exciting new feature coming to Microsoft’s Edge browser that’s going to make your life – and your employees’ lives – a whole lot easier. ‘Draft with Copilot’ is an AI-powered tool that can instantly write text on any topic you need.

When you’re in Edge and you find yourself staring at an empty text field (like the body of an email or a comment box), just right-click. You’ll see an option to ‘Draft with Copilot.’

Click on it, and a window will pop up. You just enter the subject or topic you need text for, hit ‘Generate,’ and watch Copilot do its thing. In a few moments, you’ll have a piece of text on the topic you specified.

You can then change the tone and length of the generated text to suit your style. Want it to be more formal or casual? Need it longer or shorter? No problem.

We all know time is money, ’Draft with Copilot’ can help save you both. Imagine how much time your team spend on writing everyday text. With Copilot, drafting a quick email or coming up with a social media update becomes easier.

And Copilot not only helps you write faster but also makes sure the text is grammatically correct and well-structured. This is especially helpful if you’re writing in a language that’s not your native one.

Right now, this feature is only available in US English, but Microsoft is working on expanding it to more languages.

One warning: It’s important to review what it produces. Critics of AI-generated text sometimes say it can feel a bit generic. You might want to add a personal touch or specific details to make it more engaging for your audience.

This feature is currently in the Edge Canary preview build, which means it’s still being fine-tuned.

Microsoft is steadily integrating Copilot into more Windows apps, making these AI tools more accessible and versatile across different platforms. It’s clear that the future holds even more convenient AI-assisted features that will make our digital lives easier.

Not tried Copilot in your business yet? We can help you get started. Get in touch.

Microsoft has issued an important update: If you’re using Windows 11, you need to upgrade to version 23H2 before October 8^th, 2024. After this, older versions will no longer receive essential security updates, putting your systems at risk.

Why is this important?

Because Microsoft will stop supporting older Windows 11 versions for business accounts. This includes stopping security updates, which are vital for protecting your systems against the latest cyber threats.

The latest version includes advanced security features to protect against new threats, making sure your business data remains safe. But updating to Windows 11 version 23H2 brings other benefits beyond security. 

You’ll also notice performance improvements, making your systems run faster and more efficiently, which is great for productivity. Plus, new tools and features are continually added, helping streamline your workflows and improve overall efficiency. Staying updated ensures compatibility with new software and technologies, maintaining smooth business operations.

Delaying the update could leave your business vulnerable to cyber attacks. Without security updates, your systems will be exposed to potential exploits, risking data breaches and financial loss.

Microsoft typically enforces updates post-deadline to keep people safe, especially for business devices not managed by IT departments. While this is helpful, it’s better to update proactively on your own schedule.

Updating to version 23H2 is straightforward.

• First, check your current version by going to Settings, then System, and selecting About.

• Before updating, make sure to back up all your important files to prevent data loss.

• Navigate to Settings, then Update & Security, and select Windows Update.

• Click on “Check for updates” and follow the prompts to install version 23H2.

• Once the update is complete, restart your computer and verify the new version in Settings, System, and About again.

Making sure your systems are up to date will keep your business secure and running efficiently. Don’t wait until the last minute… upgrade to Windows 11 version 23H2 now.

Keeping businesses protected and productive is our top priority. So, if you need any help with that, get in touch.