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Join Our Team!

At DEVsource Technology Solutions, we’re always interested in hiring the best and making them better. If you are interested in exploring an opportunity with us, please submit your resume using the form below. We are always interested in talking to excellent candidates, please feel free to submit your resume to us if you have skills that would be valuable to DEVsource even if you don’t see an opening below in your specialty.

Current Openings:

Help Desk Support Technician

The Support Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, printers, networks, and vendor specific hardware and software. The technician will also provide software training, as needed, for client users.

Essential Duties and Responsibilities:

  • Software training and support for client end users in Triage support
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution implementation and support: VPN, Terminal Services, etc.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise and IT Glue.
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Provides on-site installation and technical support as required by situation.

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